1. What is Route Package Protection?

Route Package Protection is a service offered by Sabella Boutique that ensures the safety of your packages during shipping. It provides coverage for lost, stolen, or damaged packages, giving you peace of mind when shopping with us.

2. How does Route Package Protection work?

When you add Route Package Protection to your order, it acts as an insurance policy for your package. If your package is lost, stolen, or damaged during transit, you can file a claim with Route and they will either refund your order or replace the items.

3. How much does Route Package Protection cost?

The cost of Route Package Protection is calculated based on the total value of your order. The fee is displayed at checkout and is a small percentage of your order total.

4. How do I file a claim with Route?

If you need to file a claim with Route for a lost, stolen, or damaged package, you can do so by contacting our customer support team at sbllc@sabellaboutique.biz. Please provide your order details and any relevant information or evidence to support your claim.

5. What is Sabella Boutique's return policy?

Our return policy allows you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Customers MUST notify Sabella Boutique via email within 5 DAYS of the delivered date for store credit returns. Please note that customers are responsible for all shipping fees back to us.

6. How do I initiate a return?

In your return request email, be sure to include your order number & the name(s) of the item(s) you would like to return. Please be aware that the items returned must have their original tags, contain no stains, must be odor-less, and be in their original conditions. All returned items are inspected thoroughly. If a returned item is found to be used when received, your store credit will be rendered void. Customers are responsible for return shipping costs for any items found to be damaged/used.

WE ONLY ACCEPT RETURNS FOR STORE CREDIT.  PLEASE ONLY RETURN YOUR PACKAGE VIA USPS.

PLEASE NOTE: The package must be sent within 1 week of receiving the return approval email. Please email us with your tracking number in order to confirm the shipment. If we don’t hear back from you within that time frame, we will have to cancel your return. 

7. Can I exchange an item?

Unfortunately, we do not offer exchanges at this time as we can't promise that an item may be available at the time of making an exchange

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

9. What if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us immediately at sbllc@sabellaboutique.biz. We will evaluate the issue and make it right by either replacing the item or issuing a refund. 

10. Are there any items that cannot be returned?

For hygiene purposes, certain items such as swimsuits and bodysuits cannot be returned. If you have any questions or concerns about a specific item, please reach out and send us an email at sbllc@sabellaboutique.biz for assistance. Clearance/Sale items are final sale, no exceptions. Bodysuits/Bathing Suit, accessories, and white and any variations of white(for example CREAM, OFF WHITE) items are ALL final sale. Clearance/Sale items and items purchased during a promotional sale will NOT be accepted for return for they are considered FINAL SALE. 

We will not be able to accept your return, issue a refund, or store credit for an item that has been worn or washed. 

 

11. MY TRACKING LINK SAYS MY PACKAGE WAS DELIVERED, BUT I CAN'T FIND IT! 

If your tracking information states that your package was delivered and you have not received it (lost/stolen) please file a claim with the carrier responsible for delivering your package. Sabella Boutique does not hold responsibility for packages that are marked as delivered. Shipping fees are non-refundable nor the order. 

 

My package has been lost/stolen . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost/stolen. Once your package leaves our premises we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim. 

We will not look into stolen/lost packages claims if they are not reported within 10 days of the tracking number stating the package has been delivered. 

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sbllc@sabellaboutique.biz. Please note that returns will need to be sent to the following address: 94-21 Astoria Blvd East Elmhurst NY, 11369.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send

 

If you have any other questions or concerns regarding your order, please contact us at sbllc@sabellaboutique.biz - please make sure to include your order number!